Once you have gone live with Smarte and passed the “Go Live Support” phase, responsibility for your ongoing support will be passed from your Project Manager to the Help Desk team.
Your Project Manager will still be responsible for your site and manage any new work that is undertaken, but your day-to-day support questions will be handled through the Help Desk to ensure a prompt response.
You can either log calls online through our call logging system, via email or on the dedicated help desk telephone line.
All calls are assigned a call number and managed via our help desk console.
You can track the progress of calls at anytime through our online workflow management tool.